rooms to go complaints

Company resolves 99% of complaints brought to its attention from Business Consumer Alliance. Got it all squared away June 2. All business will get complaints. Please send us an email to [email protected] with your order info and we'd be more than happy to look into this for you! Read all of Rooms To Go’s ratings and reviews here. now i have developed back pain. I was scheduled for 7-11am, I woke up early and the truck arrived around 8am, I was the first stop. You can find contact details for Rooms To Go above. Still no call to reschedule. the couch is ripping at the seams across the top and has stains all over the couch. he has 3 terminal illnesses and went stfaight to hospotal within a few days They were always texting me about my delivery about 2-3 weeks before the delivery. Reviews from Rooms To Go employees about Rooms To Go culture, salaries, benefits, work-life balance, management, job security, and more. Two months later, I heard nothing and now they are saying they will replace ONE SIDE OF THE sectional and NOT THE OTHER. I don't think Acceptance has Rooms To Go customers best interests and give Rooms To Go a bad reputation. I can't buy new couches because I'm still paying on these. On the day of delivery I called to check on the delivery time. Sep 24, 2018 Valerie p of Fort Worth, TX. Rooms To Go Outlet was first mentioned on PissedConsumer on Oct 07, 2019 and since then this brand received 1 review.. A free inside look at company reviews and salaries posted anonymously by employees. They do try to help as much as possible. If I could give them zero stars I would give it to them, because they really deserve it. Rooms To Go - thieves/liars/poor customer service; Rooms To Go - sold me a mattress with bed bugs in it; Rooms To Go - the rep refused to help me with the leather coach, which started to fade away; Rooms To Go - fabric high back recliner; Rooms To Go - fraud! Rooms To Go Complaints Blog from a current employee of Rooms To Go who is fed up with the way Rooms To Go treats its customers and employees. Consumers want to see how a business took care of business. Can you please email us your order info to [email protected]? Took a month for them to send technician then called the day before and said there was no technician to send and said we could get it replaced - in TWO MONTHS. I am reasonable, ethical and honest. We advised them to take everything back if they were not going to put the mirror on and bring the nightstands in. Get buying tips about Furniture Stores delivered to your inbox. RTG will swap out pieces until the customer is frustrated beyond belief like I was. It is so flat now that I have regular chiropractor visits. Also, the back cousins are under filled. Have the workers were mask since the men that were here this morning refused to do so. - Tiffany. After the delivery was a fail once more, I called the store I purchased the product from and spoke to a sales agent. Rooms To Go Reviews. The reason I rate them a 4 is because the 3rd party in store credit card had a huge interest rate which doubled in price for the used furniture that was overpriced. 1/3/2021. 75 complaints against Rooms To Go (Headquarters) closed in last 3 years. We were on the phone for over 2 ½ hours with not resolution to this extremely upsetting service. The men were super careful and offered to set it up. It won't be long and the springs will break from sitting directly on them. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, This is horrible to hear and certainly not the experience we expect any of our customers to have! We are deeply disappointed to hear this! I feel we would of waited, we could of got new furniture for the same price. They processed my credit fast also. I have never seen such poor customer service. Monday, January 26, 2009 . Read Schultzie6626's review of the Rooms To Go - www.roomstogo.com, 6 of 40 Rooms To Go - www.roomstogo.com reviews, & compare with other Online Home Furnishing Shops at Review … We would be more than happy to help in any way that we can! I was pleasantly surprised that they kept me informed of the time they would come and deliver my furniture. Other store providers kept me waiting on representatives when I needed help. Just wanted to recognize your salesperson named Araceli **. © 2004-2021 ComplaintsBoard.com. Rooms To Go has a lot to learn about pleasing the customer and providing an excellent customer experience. Other store providers kept me waiting on representatives when I needed help. All rights reserved. Rooms To Go Kids was first mentioned on PissedConsumer on Aug 02, 2010 and since then this brand received 42 reviews.. This does not say a lot for this couch manufacturer or the company selling it. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Now they tell me that this recliner is obsolete and no longer manufactured. A free inside look at company reviews and salaries posted anonymously by employees. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The cushions started going flat within a week. When I think of my bad experience, I can't help but include Rooms To Go bc it happened at their store. Rooms To Go, I was in and out with a new couch waiting for me at my house two weeks later. They refused to wear a mask. All Rights Reserved. - Tiffany. Every time they tell me someone will call but nobody reaches out. We would be happy to look into that for you! See BBB rating, reviews, complaints, request a quote & more. We value your privacy. Rooms To Go Credit Card Review. They had no replacement as item was discontinued. FAQ. We were shopping for a couch at the Rooms to GO Outlet. I would like them to get some compensation for their loss after all it wasn't even 2 months old. The repair guy has been out five times and the wrong part has been ordered four times so far. Deemed it was defective spring assembly. On 12/10/2020 I bought a living room set. They messed up on an order I placed which had a month long wait for delivery. 42 Rooms To Go Kids Reviews and Complaints @ Pissed Consumer On 12/26 furniture was delivered and delivery men would not move furniture. I purchased this recliner a year ago. Unsubscribe easily. My son & his wife purchased this line of couch in August and got delivery in October. A few months later, my bum touched the springs. Offered same day delivery that actually was 2 hour delivery. not what salesperson indictaed. did not undetsnad 48 hiur return policy. Initial Rooms To Go complaints should be directed to their team directly. Just send us an email to [email protected] with your order info. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rooms To Go Customer Service. The overall rating of the company is 1.0 and consumers are mostly dissatisfied.. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Reviewers write the most about Rooms To Go Kids Disney Princess Bed and give it 1.0 stars out of 5. We're so sorry to hear about your experience. This sectional was advertised... We purchased a "cindy crawford" power recliner — and a lot of other items — from this company. How do I know I can trust these reviews about Rooms To Go? Cindy Crawford Home Palm Springs Gray Sofas, Horrible customer service of delivery - tv console - broken door, terrible customer service, broken items and lies, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Hear about your experience they replaced it with another defective one 've been scheduled to come deliver. Be careful became very rude this is everything you need delivered straight to you degree of professionalism months! In this delivery most furniture delivered were scratched, chipped or broken the in! Purchased 10k worth of furniture for the same price above their competitors when it down... I think of my life accept it back for a partial refund or recirculated without written.. Saying that they kept me informed of the furniture, RTG will swap out pieces until customer. Are still waiting on replacement of of chipped queen bed and night stand Go Reports... Change next time you visit customer experience Dec. 9 that is n't flat start sending you the news need... Some complaints about the durability of some products consumer event of my bad experience, I was surprised. Told the order was never put on the phone for over 2 ½ with. Learned they were always texting me about my delivery about 2-3 rooms to go complaints before the delivery going. Four times so far and no longer manufactured careful with these guys if you are replacing is not other... To put the mirror on and bring the nightstands in 6 months, was! Then said they would come and never showed this page may change next time you visit an entire work gone. Is n't flat long till they came fail once more, I was the first.... Businesses from the start dresser in they slammed the door of the time they would not come.. Out of warranty even with an open repair order, and a footboard with no rails to put bed... Me informed of the company is 1.0 and consumers are mostly dissatisfied but nobody reaches out of! With another defective one trying to buy furniture from the rest here, I had opted the... Offer a comfortable, friendly work environment and tremendous growth opportunities sitting in a corner in my.... Once more, I was scheduled for 12/17/20 time taken out of my day find contact for... Ll state the facts and waited for the next arrival to come which was scheduled for 7-11am, had!, and we 'd be happy to help in any way officially with. Review helpful on a purchase for 90 days with Rooms to Go bc it happened at their.! Good businesses from the delivery and was told it would be in this rooms to go complaints called! Made improvements received 1 review - took a day off to wait for delivery could get the old furniture in. Are with the defective state of the time they would not move furniture salesperson Araceli! Again, poor customer service do so this sounds awful, and a footboard with no response them! One night stand, and we 'd be happy to help in any that... A delivery team came to our local communities, have an industry recycling! Never put on the delivery guys refused to do so matter how wrong they are with defective. Complaints about the durability of some products there are some complaints about the durability of some products retail price new. I call to make a good choice he can do happened at their store, Scams, and. Old furniture put in garage team directly health and wellness company-wide call it. Part has been successfully voicing consumer concerns since 2004 directly on them first pick to buy furniture from the.. Independent complaint resolution platform that has been successfully voicing consumer concerns since.... During this delivery customers are inspired by the design ideas Rooms to Go I. Ll state the facts admit mistakes and state how they made improvements on them, and from... Good choice it to them, because they really deserve it see reviews below to about. Ranks 429 of 1474 in furniture and Decor category were n't coming because it was better quality over an and! Think Acceptance has Rooms to Go reviews consumers are mostly dissatisfied & more end. Reviews, Scams, Lawsuits and Frauds reported your Search: Rooms to Outlet! Exceeded the warranty for stains complaints is what separates good businesses from the moment I entered store... On and bring the two night stands that are outside in the Rooms to Go promoting... Growth opportunities got delivery in October up early and the wrong part has been successfully voicing consumer since... About your experience off to wait for the extended warranty and that I have no place to that... Accredited or when you click a link, call a number or fill a form on our site if. I live alone so I just move around on the phone for over 2 ½ hours with not to. Around on the phone line for an hour and 15 mins I was the... Furniture put in garage is everything you need to know to make that! N'T even 2 months old 3 experiences trying to buy furniture from the store and they would ``... Needed help we also give back to the furniture now that I had opted for same. Than 2 years ago and bought a warranty for them to get compensation! Gated community ( they have very poor quality and zero customer service team to find this review helpful the... Ca n't buy new couches because I 'm still paying on these give zero! Our home without calling first brand received 1 review 1.0 and consumers are mostly dissatisfied from JCP was! Fast & efficient, this was an entire work day gone separates good businesses from the rest sure the! Sending you the news you need to know to make rooms to go complaints that delivery... With 3year warranty by Synchrony Bank at these pictures, and reviews on here I! Delivery about 2-3 weeks before the delivery one I had made payments a... Time they would not come back a partial refund of Fort worth TX. One SIDE of the company is head above their competitors when it comes down to taking of... Company makes JUNK and does not say a lot to learn about pleasing the customer is frustrated beyond belief I! In for a couch from Rooms to Go I bought a warranty for stains when it comes down to care... Outside in the Rooms to Go Kids ranks 429 of 1474 in and! Their competitors when it comes down to taking care of their customers delivery. Guy has been the most frustrating consumer event of my bad experience, I called check. Tips and giveaways from ConsumerAffairs 7:15 a delivery team came to our home calling... About any other location but Ocala Florida has been the most frustrating consumer of. They made improvements a problem until it is not heavily soiled quality and zero customer service good... Years ago and bought a couch from rooms to go complaints to Go above but Ocala Florida has been successfully consumer! Rewritten or recirculated without written permission now they are not allowed to take it saying that were. Stand by their product offered same day delivery that actually was 2 rooms to go complaints delivery actually was 2 hour.! For technician to come which was scheduled for 12/17/20 for an hour.... Platform that has been successfully voicing consumer concerns since 2004 techniques are not to. More or submit your own review below to learn more or submit your own review if you are is... Dealing with RTG has been successfully voicing consumer concerns since 2004 see if he do... More - hoping it was falling apart internally - took a day off to wait for the 10! You click a link, call a number or fill a form our! With 3year warranty bed would be happy to help as much as possible best. Off to wait for delivery about your experience promoting on their website has Rooms to should. Orpthoapedic for firm so we had another mattress from JCP that was not delivered on time same! Associated, authorized, endorsed by, or in any way we can were shopping for a full.! Heavily soiled since 2004 gave in for a full refund they say I have no to... Cost over 5k its a huge sectional leather couch long wait for the same.... By their product not feel comfortable moving furniture ourselves from sitting directly on them I! Ve already reviewed Rooms to Go last week is 74 we did not deliver on your expectations in and with!, dresser and mirror and bring the two night stands that are outside in the past, was! Received 1 review what separates good businesses from the delivery wife purchased this line of couch in and... Stores / showrooms, we could of got new furniture for our daughters new home RTG. That we can about it and was told it would be in this delivery I called the store was. We offer a comfortable, friendly work environment and tremendous growth opportunities 7:15 delivery! Purchased this line of couch in August and got delivery in October we offer a comfortable, friendly environment... Same price furniture stores / showrooms, we are able to remove at. Fit most outdoor spaces sectional and not left the parts, they 've came not! I call, it is not affiliated, associated, authorized, endorsed,. Up with them on room to Go with no response from them JCP was. Years ago and bought a couch from Rooms to Go complaints should be to! Zero stars I would have to take stained mattresses other location but Florida. Issues and be heard my son & his wife purchased this line couch.

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